Shipping policy

ALL ORDERS OVER $149 QUALIFY FOR FREE SHIPPING IN ELIGIBLE COUNTRIES.

For most orders, we utilize a network of specialized logistics providers to ensure efficient delivery. We also partner with FedEx for urgent requests or specific destinations.

EVEBOT Shipping Partners

Product Classification

To provide accurate shipping estimates, we categorize our products into two groups:

  • Small Items (≤ 5kg): Includes portable printers, ink cartridges, and accessories.
  • Large Items (> 5kg): Includes desktop printers (typically shipped directly from China).

Two Shipping Options

1. Standard Shipping (Default for eligible regions):
For the specific regions listed below, our standard shipping option generally includes taxes and duties (DDP). We handle customs clearance, so you typically won’t need to pay additional fees upon delivery.

2. Express Shipping (FedEx) – Available Worldwide:
Any customer, in any country, may request FedEx express shipping (typically 5–7 business days).
To use this service, please contact us before or immediately after placing your order.
Important: For this express method, the buyer is responsible for paying all Import Taxes, VAT, and customs handling fees directly to FedEx upon delivery.

Standard Shipping: Delivery Times & Services by Region

1. European Union, Andorra, Switzerland, Norway

Destinations: All EU member states, Andorra, Switzerland, Norway.

  • Taxes (Standard Shipping): Included in price (prepaid by us). No extra charges upon delivery.
  • Small Items:
    • Typically shipped from Netherlands: 3–7 business days.
    • If out of stock in NL, shipped from China: 7–10 business days.
  • Large Items: Shipped from China: 7–15 business days.

🇬🇧 United Kingdom – Special Note

  • Small Items (Shipped from Netherlands): Buyer must pay taxes. We do not collect VAT/Duties. Royal Mail will invoice you before delivery.
  • Small/Large Items (Shipped from China): Taxes are generally included; no additional fees collected upon delivery.

2. Arab & Gulf Countries + Israel

Destinations: UAE, Saudi Arabia, Jordan, Kuwait, Bahrain, Qatar, Israel.

  • Origin: Shipped from China.
  • Taxes (Standard Shipping): Included (no extra charges).
  • Small Items: ~7 business days.
  • Large Items: 10–15 business days.

3. North America

Destinations: USA, Canada, Mexico.

  • Origin: Shipped from China.
  • Taxes (Standard Shipping): Included (no extra charges).
  • Small Items: ~7 business days.
  • Large Items: 10–15 business days.

4. Australia & New Zealand

  • Origin: Shipped from China.
  • Taxes (Standard Shipping): Included (no extra charges).
  • Small Items: ~7 business days.
  • Large Items: 10–15 business days.

5. East Asia & Southeast Asia

Destinations: Japan, South Korea, Malaysia, Philippines, Singapore, Vietnam, Thailand, Hong Kong, Macau.

  • Origin: Shipped from China.
  • Taxes (Standard Shipping): Included (no extra charges).
  • Small Items: 5–7 business days.
  • Large Items: 7–10 business days.

6. Africa

Destinations: South Africa.

  • Origin: Shipped from China.
  • Taxes (Standard Shipping): Included (no extra charges).
  • Small Items: 10–15 business days.
  • Large Items: 10–15 business days.

Rest of World (Countries Not Listed)

For any country not listed above:

  • We generally ship via FedEx from China.
  • Taxes & Duties: These are NOT included. You must pay applicable Customs Duties and VAT directly to FedEx or your local customs authority upon delivery.
  • Delivery Time: Typically 7–10 business days.

How to Estimate Your Final Cost (Rest of World / FedEx Option)

If you are in a region not listed or specifically requested FedEx express shipping, your final cost is approximately calculated as:

Total Cost = Amount Paid on Website + (Invoice Value × Local Tax Rate) + Customs Handling Fee

Example: If you purchase a product for $149 and your country’s tax rate is 10%:
You can expect to pay approximately $14.90 in taxes to the carrier.
If the carrier charges a $15 handling fee, your total cost will be $149 + $14.90 + $15 = $178.90.

Estimate your tax costs: We recommend using the SimplyDuty Import Calculator. Select China as origin, your country as destination, and classify the product as a printer.

Dispatch, Delivery Attempts and Failed Delivery

Dispatch. We dispatch within the processing time stated on the product page and in your order confirmation. The delivery times in this policy are estimates, not guarantees.

Your details. Your order confirmation shows the delivery address and contact number we hold. Please check them, and tell us before dispatch if the address has changed, if the number is wrong, or if you (or someone able to accept the parcel on your behalf) will not be there when it arrives. You can reply to your order confirmation or email service@evebot-store.com.

If the carrier cannot deliver. Carriers normally make more than one attempt. If the carrier cannot complete delivery because nobody is available to accept the parcel, because you cannot be contacted, because the address or contact details are wrong or incomplete, or because you refuse the parcel or refuse to pay import charges that you are responsible for, then:

  • The carrier will charge us for the extra work it does and for the return, storage or disposal of the parcel. For international shipments the return is charged as a new shipment, an undeliverable-shipment surcharge also applies, and the original outbound charges remain payable.
  • We will contact you as soon as we learn of the problem. Please tell us what you would like us to do. If you ask for redelivery, a change of address, storage or rerouting, you are responsible for the charges the carrier makes for that service.
  • If we cannot reach you, or you do not reply before the carrier’s own deadline, we may instruct the carrier to return the parcel to us, or to store, abandon or dispose of it locally where returning it would cost more than the goods are worth.
  • Where goods are returned, stored, abandoned or disposed of for one of these reasons, and you ask us for a refund, we refund the amount you paid less the charges described in Section 5.3(e) of our Terms of Service. We will give you a breakdown on request, and we will not deduct anything we cannot show was actually incurred.
  • Where the goods were not delivered for a reason that is not attributable to you, we will send you a replacement or refund you in full, at your option.

IMPORTANT: carriers set their own deadlines for instructions, and these can be very short. For some destinations the carrier will dispose of the parcel if it does not receive instructions within about two working days. If you are going to be away, please tell us before dispatch so that we can hold your order.

Import Charges and Who Pays Them

  • Standard shipping to the destinations listed above: duties and taxes are included in the price, except for the United Kingdom small-item service described above, any destination under “Rest of World”, and the express option, where they are not.
  • Express shipping (FedEx): you are the importer of record and must pay all duties, taxes, customs handling and clearance fees directly to the carrier. We confirm this in writing before dispatch. If you give us your own carrier account number, the carrier will bill those charges to that account.
  • If a carrier or a customs authority recovers these charges from us rather than from you, we may pass them on to you, recover them from you, and deduct them from any refund, as described in Section 4.4 of our Terms of Service. We will send you the documents we receive if you ask for them.

Tracking

We send tracking details to the email address on your order. If tracking shows the parcel as delivered but you have not received it, contact us within 14 days and we will work with the carrier to investigate. See Part F of our Refund Policy.

Returns & Refunds

For detailed information about our return process and refund eligibility, please refer to our full Refund Policy. Please contact us before sending anything back: we will give you a Return Authorisation number and the correct return address for your case. We do not publish our return address, because it depends on the route your return takes and it can change.

Questions?

If you have any questions about shipping methods or need to request urgent delivery, please contact us before placing your order, or email service@evebot-store.com (or service@evebot.es). We respond within one business day.

Policy Effective Date: December 1, 2025

Logistics Policy Change Disclaimer

While we strive to keep this shipping policy accurate and up to date, logistics providers may occasionally adjust their services due to commercial decisions, war, government policy changes, or unforeseen disruptions.

If, as a result of such changes, we determine that your order cannot be delivered to the intended destination, we will notify you before your order is processed. In such cases, we will typically recommend canceling the order, and a full refund will be issued promptly.